FAQs

  • We are proudly based in Singapore! Our leather goods are exquisitely designed and monogrammed in Singapore.

  • Unfortunately, we do not have a physical store at the moment, but we do have a self-collection option for last-minute orders (subject to availability). Simply write in to us at hello@houseofmon.com or DM us on Instagram and we will make the arrangements for you.

  • You may simply fill the box provided on the product page labelled ‘initials’. You may enter up to 4 letters for your monogrammed item. For additional characters, there will be a $5 charge per character. We will contact you for payment for additional characters after you have placed your order. We offer a standardised font type of Serif with a size of 22pt for simplicity and to keep the leather minimalistic.

    You also have a choice of Blind monogramming (no foil) or Foil monogramming (Gold, Silver or Rose Gold). As each leather is hand-pressed, every monogrammed item is one of its’ kind and may obtain slight variations.

  • If your promo code does not work, you may email us at hello@houseofmon.com so that we can provide you with a new one!

  • We accept all major debit and credit cards such as VISA, Mastercard or Amex, as well as ApplePay.

  • Simply write in to us at hello@houseofmon.com and we will make the amendments/refunds for you.

  • Unfortunately, as we fulfil orders as soon as we get them, we are unable to cancel any orders that have already been made. If you would like to amend your order however, you may email us at hello@houseofmon.com within 2 hours after the order has been made so that we can make the necessary changes to your order. We apologise for any inconvenience caused.

  • You may visit our Privacy Policy, Terms of Use and Data Protection Policy page below for more information on our policies and terms and conditions.

  • House of Mon has quality encryption and authentication tools to protect the security of your credit card information. We try our best to protect your security on our systems. House of Mon utilises Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. We suggest you log out of your account after use to avoid any security mishaps.

  • Head on over to our “Contact” page and write in to us and we will get back to you within 24 hours! You may also email us at hello@houseofmon.com. Alternatively, you may DM us on Instagram for quicker replies!